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The custom software FAQ, answered before you sign.

Fourteen short answers, each linked to the page that holds the detail.

Buyers ask six questions before they sign: the cost, who owns the code, where it is hosted, what the warranty covers, whether their data trains a model, and what a model may do alone. In order, the answers are one fixed price, yours once paid, Germany by default, 12 months, never, and nothing irreversible without a person.

What SolaryxDev does

What do buyers ask SolaryxDev before they sign?

Buyers ask six questions before they sign: the cost, who owns the code, where it is hosted, what the warranty covers, whether their data trains a model, and what a model may do alone. In order, the answers are one fixed price, yours once paid, Germany by default, 12 months, never, and nothing irreversible without a person.

What does SolaryxDev do?

SolaryxDev designs, builds and runs autonomous systems inside companies: agents, retrieval over your own documents, document intelligence, computer vision and voice, on models proven against a test set before every release. The data foundations, integrations and hosting beneath them are ours to build too, and our own company runs on the same stack. All solutions.

Do we have to move to ERPNext to work with you?

No. Your current system stays where it can, and we connect to it. Where a new core is the better answer, we recommend open-source ERPNext because it carries no per-seat licence, and the proposal gives the reasons. CRM & ERP on ERPNext.

Can you finish or fix a system another company started?

If it is worth rescuing, yes. We read the code first and tell you what we find. Sometimes replacing it costs less than rescuing it, and we say so before taking your money. Software rescue & modernization.

Do you work with companies in any country?

Yes. From the first call to the handover the work runs remotely, under the agreement every client signs.

Money and time

What does a project cost?

One fixed total, quoted per scope before anything starts. A small integration and a full system are different numbers, so we publish no single price. The call and the proposal that produce the number are free. Pricing & engagement.

When do we find out how long the build will take?

Before you sign. Each milestone carries a date in the proposal. ERPNext, the client portal and the release gate already run in production, so the build time goes into your own business rules. How we work.

Ownership, hosting and after launch

Who owns the code?

You do, for everything you have paid for. The economic rights in work built for you are assigned to you on full payment, and the source code is yours on request at any time. Anything we had before your project stays ours, and our commitments give you a perpetual, royalty-free licence to use it.

Where are our system and data hosted?

On servers in Germany unless you choose otherwise, run to the GDPR. Your own servers are the other common choice, with a 90-day warranty in place of 12 months, since the machine is then yours to look after. Security & data covers the other locations.

What happens after launch?

A 12-month warranty from acceptance while we host it, during which defects in what we built are fixed at no cost. After that, Base Platform Care keeps the system hosted, and the Premium Subscription adds monitoring, updates, backups with tested restores and an agreed response time. Or we hand it over cleanly.

Is there a minimum term or a lock-in?

There is no lock-in clause. A project ends when it is accepted. Hosting we arrange is billed a year at a time, and the Premium Subscription is optional. If you leave, the paid source code and your data go with you, whenever you choose. Managed hosting & support.

Data, models and signatures

Are contracts signed online legally binding?

Ours are. Our agreements are governed by UAE law, and under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, electronic signature and acceptance are valid and binding. You read the document in your browser and sign it there, and both sides hold the same file. Electronic signatures in the UAE.

Will our data be used to train models?

No. Your confidential information, materials and prompts never train a general-purpose AI model. Retrieval places your passages in the context of a single request and trains nothing. Where data must not leave your company, open-weight models run on your own hardware. Private & sovereign models.

What may a model in our system do on its own?

It may read, draft, file and answer. Anything that spends money, deletes records or contacts a customer for the first time waits for a person, and that gate sits in code outside the model, where no prompt can argue past it. Model guardrails.

Are you an e-invoicing Accredited Service Provider?

No, and we give no tax advice. You choose and appoint the ASP from the Ministry of Finance register. We get the system you already run producing PINT AE data, connect it to that ASP and prove it on your own invoices, with no commission from any provider. UAE e-invoicing readiness.

Anything else, on a call or in writing.

Ask it on a free 30-minute call, or send it in writing and a person answers it.

Tell us what you are building.